Customer Service Department

Job Summary:

To deliver a great customer experience and confidentiality while being accurate, friendly and efficient; to accurately scan, price and bag products; to collect proper payment; and to provide proper change if necessary; to process Customer returns accurately and in accordance with Company policy; to answer Customer inquiries by phone or in-person in a friendly and professional manner; and to perform other tasks as required in an efficient and safe manner, within Company policy.

Minimum Required Qualifications:

The minimum required qualifications for this position include, but are not limited to, the following:
• Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
• Ability to perform basic math.
• Ability to stand/walk for the duration of a scheduled shift.
• Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs.
• Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
• Ability to tolerate dust and cleaning agents during routine housekeeping duties.
• Ability to interact with Customers in a friendly and helpful way.
• Ability to work cooperatively with others.
• Ability to work all assigned work schedules and comply with all time and attendance policies.

Essential Job Functions:

Performance of the essential functions of this position require the Associate to possess the minimum qualifications listed above. These functions include, but are not limited to, the following:
• Maintain a clean, neat, organized and safe work environment.
• Greet all Customers and provide them with prompt, courteous service and assistance.
• Enter Customer information into database for eligibility of Wakefern programs.
• Understand operation of cash register and follow all cash handling procedures, if applicable.
• Knowledgeable about the various types of products carried in the store.
• Sort and return “return to stock” items back to normal location with priority; attention given to refrigerated and perishable items.
• Handle all damaged merchandise in accordance with Company procedures.
• Perform price check functions, if needed.
• Issue and keep information involving rain checks updated.
• Perform Scanrites according to Company procedures.
• Answer phone promptly and in a professional manner and direct as Company policies dictate, issue refunds and Price Plus cards.
• Utilize and maintain equipment as required by department; report any equipment problems immediately.
• Be familiar with the functions of digital processing equipment and be able to differentiate between various types of images and related merchandise, if applicable.
• Check prices and be knowledgeable about location of items in the store.
• Promote for sale any current charitable promotions to Customers.
• Stand at work station for duration of scheduled shift, which may exceed 8 hours per day.
• Understand and adhere to Company shrink guidelines as relates to Courtesy Desk operations.
• Regularly lift, pull, push and rotate merchandise that weights 25 lbs. and that occasionally weights 50 lbs.
• Perform duties in accordance with the Company’s HAZCOM program and adhere to manufacturer’s label instructions for the safe and proper use of all chemical products.
• Clean and sanitize all work surfaces, utensils and equipment in accordance with Department of Sanitation and QA standards.
• Keep floor clear of debris and spills.
• Perform all duties in accordance with Local, State and Federal regulations as they pertain to Front-End operations.
• Perform all duties in accordance with Company rules, policies, safety requirements, and security standards and all Local, State and Federal health and civil code regulations.
• Dress and groom according to Company policy to include uniform, name badge, and hat or hair restraint requirements.
• Perform duties in accordance with QA hand washing standards and use disposable gloves when handling food.
• Complete all applicable department training programs.
• Perform all duties in accordance with all ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency).
• Maintain punctual and regular attendance.
• Work overtime as assigned.
• Work cooperatively with others.
• Must be 18 years or older to operate balers, hi-lo’s, power jacks, and slicing machines.
• Perform other duties as assigned.

Contact to:
– Sonny  929-272-2465
– Email to resume@foodworldmarket.com

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